Since 2007 Talk Fusion has been a one stop shot for video communication and customer contact solutions. The company has grown by leaps and bounds over the past decade as founder and company CEO Bob Reina continues to guide the team in the right direction. Talk Fusion had an epic 2016 which saw them reach new heights with their numbers, reaching into 140 different countries around the world. Now Talk Fusion is looking at making 2017 equally successful with their new Fusion on the Go application.
Fusion on the Go is an all in one marketing solution for your mobile marketing needs. If you run a company or market a product then you know how important it is to always be available to your customers and clients. The Fusion on the Go application is a mobile version of Talk Fusion’s marketing suite. You’ll see a whole line of familiar faces in the line up of products that are available to you: Video Chat, Video Email, Live Chat and more. The application is available in both the iTunes application store as well as Google Play. Fusion on the Go has been tested and found to work in all newer iOS and Android devices.
The first thing you’ll notice when launching the Fusion on the Go application is that the UI is sleeker than it has ever been before. Fusion on the Go is on its second iteration with newer products, more enhancements, and a simplified interface that allows you to do what you need to from the palm of your hand. Many applications have even seen huge upgrades since their last iterations and what Talk Fusion knows.
One of the primary draws to the Talk Fusion mobile app will be the Video Email interface. Video Email was the idea that ended up sparking Talk Fusion’s initial success. The Video Email allows you to record live videos or embed old videos directly into emails for messaging to clients, family members, or coworkers around the internet. You will also have access to the award winning Video Chat application which allows face to face video based communication with anyone you desire, for business or personal and more information click here.
For the past decade, one of the most popular and successful firms in the communications industry has been Securus Technologies. Securus Technologies specializes in providing a variety of communications and security products and services to correctional facilities and law enforcement facilities across the country.
The most popular product provided by Securus Technologies is their video visitation service. This service has established a secure and clear video connection between an inmate and the recipient of a call. This has helped to allow inmates to stay in better contact with loved ones and has reduced the need for in-person visitation.
While the video visitation service has provided a service to inmates, Securus Technologies has commented that it has also been used to make prisons a safer place to live and work. Whenever a call is made on the video system, all users have to agree that it will be recorded. Securus Technologies then can monitor the calls for suspicious activity. On several occasions, they have noted calls that discussed either past or future crimes.
Once Securus Technologies has noted a suspicious call, they are able to send it on to either the facility or the local law enforcement. These calls have been used as evidence in trials and have been very integral when it comes to a final verdict. The company has also used the service to alert the facilities about crimes that were being planned. These calls have then been used to potentially prevent dangerous crimes from happening in the facility.
Rick Smith, CEO for Securus Technologies, acknowledges that his company has an advantage over the competition. “We have invested over $700 million back in our business including the acquisition of companies, technologies, and product development…and [Global Tel Link] has invested a small fraction of what we have.” Nonetheless, GTL has made claims recently that it can rival the service provided by Securus.
Securus Technologies is up to the challenge. Their recent investments place Securus well ahead of GTL’s older technologies that Securus has since discarded. In comparison, Securus’ suite of technological services is more comprehensive and backed by an internal customer service center rated 600 percent better than GTL’s. Securus’ trained technicians are also dedicated employees and experts in Securus’ VIOP Corrections calling platform – the largest of its type in the world.
It seems Securus has reason to feel confident in the challenge it recently issued to GTL, after hearing its competitor’s claims. “I want an independent judge to evaluate both product sets, both calling platforms, and both customer service models…” says Smith. He’s effectively challenged GTL to a technology “bake-off” with an independent referee to assess which company provides the largest and most comprehensive suite of technology products, the most sophisticated and advanced corrections calling platform and the best demonstrable customer service performance.
The challenge is a tall order indeed, though so far, Smith notes, GTL has declined to accept.